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FAQ's (Frequenty asked Questions)
Got questions? We thought you might, so, to make it easy to find the answers, we've broken our FAQ's down into four Categories for you
On the River
Equipment
Safety
And Finally
On the River
Should I go rafting? I’ve never been?
It’s important for you to know that most of our guests are first timers and we’ve designed our trips, equipment and safety briefings to be “first time friendly”. All we require is that you have a good desire for fun and adventure and you’ll have a terrific time... and likely be back for more!
I’ve been rafting before...will it be exciting enough for me?
The Shubanacadie River, during an entire tide week is a class IV to V river. If you have been rafting before, but never on the Shubenacadie you`ll be impressed by the tidal bore and the rapids. Also unlike other rivers, no paddling is required to get from one rapid to the next! If you’ve been rafting before, we want to make sure you get the right trip, so just contact us.
Why you guys?
Excellent question and we`re glad you asked. The Shubanacadie River is renowned as a great river for rafting and is listed as one of the top five rivers in Canada by Lonely Planet, there are of course other companies that use the river but we are the originals. While fun on the river is what we strive for, we believe there is more to it than just that. You want to know that we are “Serious about safety”. (see our “Guides” section below.) You want your trip to run on schedule, be greeted with friendly, happy, helpful and knowledgeable staff and get great value on frequently upgraded and clean facilities. You`ll get that from us, just the way we have been doing it now for over 25 years...it`s what we love to do and how we earned the trust and loyalty of our many return customers, tour operators, fine hoteliers and locals who faithfully recommend our rafting trips year after year and would not consider anyone else.
Who will be my guide?
Our staff are truly the key to our past and future success. (Thanks to all you out there!) Our guiding team consists of men and woman who possess a wealth of experience from numerous years of rafting and leading a variety of outdoor pursuits around the world. Our guests constantly comment that they love our guide`s enthusiasm and cheerfulness for what they do, and the professionalism with which they do it. We love riders and rafting and we are in the business to share that passion with you and others like you!
Of course all of our guides meet or exceed industry standards and we have on-going in-house training and safety meetings throughout the season to constantly maintain and improve our skills and our Risk Management procedures.
Do we paddle or hang on?
You hang on. Because of the unique nature of the tidal river we use zodiac inflatable craft with outbound motors. That way we use speed to find the rapids when they develop plus we are able to do several passes through any particular set.
How many people per raft?
We carry just 8 guests per raft, plus your guide.
Equipment
What gear will you provide for me?
You will receive quality life vests and depending on the weather rain gear all included in the price. Our gear is cleaned and dried daily, replaced or upgraded frequently.
What do I bring?
No much really! We take care of most of it as part of the price you pay. Just bring your clothing to wear on the river (having it on ahead of time is helpful), dress appropriately for the day and bring a towel & shower items. You may want to purchase some souvenirs or photos, so plan for that.
Where do I change?
Our main lodge has changing rooms and washrooms. Your personal items remain dry and secure while you are having a good time on the river. You`ll never have to change in the bushes, alongside the river, or under tarps, that`s for sure!
I tend to get cold easily!
Our guests that are “thermally challenged” find that our river is unlike many rafting rivers because water temperature in July, August and September is approximately 23 degrees Celsius. For those rafting in the months of May, June and October we recommend dressing warm, but we won’t kid you...the water is refreshing! That’s why we work very hard to keep you warm and inside the raft.
Can we buy pictures?
Yes on most days. We offer a “same day” photo CD service and in 2010 we plan to offer video footage. We want you to have the bragging rights for your friends, family and workmates who did not come with you! Folks have posted some great photos and videos on the web.
Can we take cameras?
You should leave them behind and not risk getting your camera ruined on the river. You can take some “before and after” photos off the river. If it`s waterproof? Then bring it along! We also have disposable waterproof cameras available for sale at our gift shop.
Safety
I’m not a strong swimmer, or can`t swim...should I go?
Many of our guests cannot swim or are weak swimmers. Our river has no rocks and has a sand bottom.
Will I fall out?
While with an adventure activity such as rafting, there is always a chance that you may. Here`s what to do to minimize the risk.
First, you can hang on to our safety lines positioned around the raft. We use a guiding system so that our guests can securely hold on and “get down” when the guide feels it`s necessary.
Second our safety briefings and demonstrations are clear, concise and thorough...we don`t rush through this just to get you on the river. We want you to be prepared.
Why do you have to have minimum ages or weights (or both) for your trips?
Minimum age is 6 yrs old and we recommend a 2 hour trip on regular to medium tides for children in the age group 6-10 years old.
And Finally...
What if it rains?
Actually rafting in the rain can be alot of fun...you are going to get wet anyway! Our trips run, rain or shine.
What if I need to cancel my trip?
Sometimes your plans may change or unavoidable situations arise that require you to cancel or change your trip plans...we understand that. We provide you with a generous 72 hour cancellation policy for individual bookings and 3 weeks for groups of 8 or more.
However, please understand that once your trip is booked we reserve your space, assign staff and resources to ensure your trip runs smoothly. Many days we are sold out and have to turn people away. Since few of these costs are recoverable at the last minute, cancellations inside of 72 hrs (3 weeks for groups of 8 or more) of your scheduled trip departure are non refundable and will be fully charged.
In the unlikely event that we must cancel trip, full refunds or alternative dates will be given.
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